HOLIDAY SHIPPING SCHEDULES: ORDERS PLACED FROM NOV. 1ST- NOVEMBER 30TH WILL BE SHIPPED BY NOVEMBER 30TH. ORDERS PLACED FROM DECEMBER 1ST THROUGH DECEMBER 19TH WILL SHIP BY DECEMBER 20TH. Zoom Kid Box
GENERAL

WHAT IS the Em and Liz box?

A monthly subscription of 5-7 high quality, full sized products that are centered around a monthly theme and curated for little girls between the ages of 3-10. Follow us on our social media pages for sneak peeks of upcoming products. @emandlizcbox

HOW Do I subscribe?

Select a plan that works best for you; month to month or prepaid bundled subscription. Create an account and then wait for your pink package to arrive each month.

HOW MUCH DOES A SUBSCRIPTION COST?

A month to month subscription is $25 per month. You can cancel anytime!

We also offer prepaid bundled subscription plans. The longer you subscribe for, the more you save! Check out our subscription plans here!

WHAT TYPES OF Products Might be Featured?

Each month you’ll receive 4-6 full size items ranging from  lifestyle products, accessories (like hair clips or jewelry), age appropirate beauty products (like nail polish or lip gloss), crafts, toys, and much more.

CAN I BUY Products featured in Previous boxes?

Sometimes! If you are a active subscriber, you can visit our Add On shop here to see which products we are currently featuring. In our Add On shop, you’ll find some awesome products from our previous boxes as well as some new, cool finds! All purchases made in our Add On shop will ship with your next monthly Em and Liz Box.

PAYMENT

WHEN WILL MY CREDIT CARD BE CHARGED?

For monthly subscribers your credit card is charged the day you sign up and on the 5th of every month after that. Note: If you sign up between the 1st- 4th of the month your card will not be charged again on the 5th but will start the 5th of the next month.

Bundled subscriptions are prepaid and your credit card is charged the day you sign up. Your bundled subscription will auto renew at the completion of your chosen plan. 

HOW DO I UPDATE MY CREDIT CARD INFORMATION ON FILE?

Just log into your account, select "edit" under Credit Cards, and update your card information.

SCHEDULING

HOW OFTEN WILL I RECEIVE the Em and Liz Box?

You will receive a new box every month. Your box will ship between the 25th and 28th of each month! You will receive a tracking number once your package ships. 

CAN I CANCEL MY SUBSCRIPTION?

Yes! Monthly subscriptions can be canceled anytime by logging into your Em and Liz account. Please note that if you cancel your subscription after the 4th of the  month you will still receive one more Em and Liz Box (that you have already paid for).

Bundled subscriptions are prepaid and cannot be canceled. Your bundled subscription will auto renew upon the completion of your prepaid plan. You may cancel your auto renewal prior to the completion of your current plan. 

SHIPPING

WHEN CAN I EXPECT MY BOx TO ARRIVE?

Boxes ship between the 25th – 28th of each month. Please allow 7-10 business days for your box to arrive.

CAN I TRACK MY PACKAGE?

Yes, all packages will ship USPS and you will receive a shipping confirmation email with a tracking number as soon as they ship.

HOW CAN I UPDATE MY SHIPPING ADDRESS?

Log in to your account to update your information. Please be sure to update your shipping address before the 18th of the  month to ensure your box is shipped to the correct address.

WHERE DO YOU SHIP?

We ship to all 50 states. We are not currently shipping internationally.

HOW MUCH DOES SHIPPING COST?

We charge a flat rate shipping cost of $2.99

THE ADD-ON SHOP

WHAT IS THE ADD-ON SHOP?

The Add On shop is an exclusive subscriber only e-store. Once you log into your Em and Liz account, you can visit the shop to gain access to previously featured products and new finds.

WHEN WILL MY Add on Shop Purchases Ship?

All products purchased in the Add On shop, will ship with your next Em and Liz Box. You will not be charged an additional shipping rate.

WHEN DO I NEED TO ORDER BY TO GUARANTEE MY Add-On Products will SHIP WITH MY NEXT Em and LIz Box?

All purchases made in the Add On shop by the 18th of the  month will ship with your next monthly box. Orders placed after that date will ship with the following month’s box.

RETURNS AND EXCHANGES

Can I Return or EXCHANGE The Products i Receive in my Monthly Box ?

We are not able to accept returns or exchanges of monthly box products.

CAN I RETURN OR EXCHAGE PRODUCT PURCHASED IN THE ADD ON SHOP?

We do accept returns of add on products within 30 days of shipment for unused, undamaged products. Once we receive your returned item, we will issue you a refund.

WHAT IF MY ProductS ARRIVED DAMAGED?

In the rare chance that your items do arrive damaged please notify us within 5 days of receiving your package.

GIFTS/PROMOS

CAN I PURCHASE A SUBSCRIPTION AS A GIFT?

Yes! We think a subscription for the Em and Liz Box is the perfect gift for any little girl!! We offer 4 different options for gift subscriptions. Check out our gift subscriptions here . Gift subscriptions do not auto renew and are considered a one time purchase. The gift recipients shipping address is collected at check out. Gift subscriptions auto ship for the duration of the chosen plan. 

I HAVE A PROMO CODE. HOW DO I USE IT?

You can enter your promo code code at checkout.

Contact US

Have any additional questions? Send us an email at hello@emandliz.com